Refund Policy

Updated at: 25 September 2025

1. General Policy

Ekaav operates on a subscription-based model. We generally do not offer refunds for subscription payments. However, in exceptional circumstances, refunds may be issued at our discretion.

2. Eligible Refund Cases

• Billing errors, such as duplicate charges.
• Technical issues that prevent access or use of the Platform, confirmed by our support team.
• Unauthorized charges, reported within 7 days of the transaction.

3. Non-Eligible Cases

• Change of mind after purchase.
• Unused portion of a subscription period.
• Failure to cancel prior to the next billing cycle.

4. Refund Process

To request a refund, contact us at support@ekaav.com with your account details and reason for the request. We will review your request and respond within 7 business days.

5. Updates to This Policy

We may update this Refund Policy at any time. Continued use of Ekaav after changes constitutes acceptance of the updated policy.